Shipping & Returns

 

Wether you are in Japan or the US, we offer free shipping all over the world. We simply do not believe in shipping charges.

All our transportations with DHL Express are climate neutral. By using DHL GOGREEN we invest in climate protection projects in various regions across the globe, supporting a mix of projects in the categories of "energy efficiency", "renewable energy" and "reforestation/afforestation". We insist on high standards and the selected climate protection projects are based on their value for both the environment and the local communities. Environmental protection is high on DHL:s agenda with an ambitious environmental target of zero emissions by 2050. However we can’t control customs, duties and/or taxes as this vary by country. For online orders , we accept returns in flawless condition for a full refund. You have 20 business days to return items from the day you receive your shipment to get it back to us. Custom Duties and sales taxes are non-refundable from Kovac Family. Your refund will be credited to the same payment method used to make the purchase. 

Contact hello@kovacfamily.com if you have any questions, we are here to help.